Date: 12 October 2018

Author: Nicole Brinson

Using Biometrics and IoT to Improve the Guest Experience

Do long checkout lines cause you to have heart palpitations? Or would you suggest a layout change based on your heart rhythm? Walmart's shopping carts might one day sense your heart rate and tension levels.

Walmart filed a patent in August for a shopping cart that monitors various biometric signals, like a customer's body temperature, heart rate and tightness of grip on the handle. According to the patent titled System And Method For Biometric Feedback Cart Handle, the data would be..

Date: 28 March 2017

Author: Jason Roth

Going Mobile: Improving the Customer Experience with Cisco CMX

I recently spent some time getting to know the Cisco CMX solution. You might ask, what is the Cisco CMX solution? I’m glad you asked, because over the next series of posts we’ll look at CMX and its components. The Cisco Connected Mobile Experience or CMX as we’ll refer to it from here on is Cisco’s solution to transform your existing network into a customer experience engine. When I first I heard that I thought “that sounds cool, and expensive”. I wanted to take a deeper look to understand how..

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